cable IT (BSS & OSS)

cable IT
BUSINESS SUPPORT SYSTEM (BSS) AND OPERATIONS SUPPORT SYSTEM (OSS) FOR CABLE TV COMPANIES

cable IT is a complete cable company business support system and operations support system (BSS and OSS) solution.

It has everything needed for efficient, flexible and up to date running of subscriber services oriented business

MAIN FEATURES:

SCALABLE
Can handle unlimited number of concurrent users and accounts Reduces the need for increasing hardware requirements and is able to grow as subscriber base increases

VERSATILE
Many advanced features that contribute to fullfiling exact requests of subscribers, as well as company management and employees

RELIABLE
Database that can process large amounts of data without software freezes

FLEXIBLE
Ability to exchange data with other ERP solutions via XML (Navision, Scala, etc.) Abillity to ajust and fune tune vast number of its options to quickly adhere to company‘s business politics

SCHEDULING
Supports scheduling to manage field technicians and provide detailed reporting

REMOTING
Remote access functionality, supported sending work orders to remote offices from a central customer support office, system platform supports decentralized operations (remote offices)

CUSTOMER RELATIONSHIP MANAGEMENT
(CRM) & SALES

CRM module is very versatile and customizable part of cable IT system.
One of Its main functions is empowering users to easily satisfy and manage all kinds of requests, like templates for creating work orders, sales quotations, custom marketing campaigns, custom work orders, etc.

FEATURES:

• Templates for creating work orders
• Templates for creating sales quotations
• Defining campaigns
• Wizards – For majority of requests Includes incoming path data [Sales agent, Telemarketer, etc.]
• Calculating sales provisions for sales agents and/or company employees
• Defining groups for provisioning depending on services and their statuses

• Defining billing intervals [monthly, quarterly, yearly, etc.]
• Sales quotations for every service requiring customer’s payment
• Quotation options regarding payment: Permanent payments , Postal money order, Installments, etc.
• Quick access to a single customer's info (integrated with a billing system)
• No limitations for accessing Historical data which includes logging changes
• Capturing the data in a reportable formats

• Calls handling (utilizing scripts) and also, calls reason codes supported
• Reporting is done according to predefined Security levels

• SALES reports - available on daily, weekly, monthly, quarterly and yearly basis for each type of sale, sales agent, type of referrals, HP reports per regions, penetration rates per node, street, building, etc.
• MANAGEMENT reports - report each: Sales Manager, Customer Support/Technical & Financial Director, All reports to CEO
• CUSTOMER SUPPORT reports - List of customers for filtering and disconnection purposes, Subscriber’s status (per node, HE, street, neighbourhood), Average revenue per cable/internet subscriber, Average revenue per sub per HE, All calls logging (lists of number of calls, calls nature, per agent, average per agent... (per day, week, month), hours of CSR being logged in per month

WORK ORDERS MANAGEMENT

Work Orders module is doing excellent work of managing relations between field technicians, office staff, company management and customer’s needs and wants.
This part of cable IT system is a medium through which the sole mission of cable company manifests – to secure quality services to its customers, based on their needs.

FEATURES:

• is supporting creation of new, completely customizable work orders!
• automatic distribution of work orders, managing work order statuses, logging and keeping uninterrupted track of all generated work orders and their completion, etc.
• One of Its great features is that its capable of keeping track of all material expenses made through issued work orders and automatically supplying the accounting department with so much needed data. This part of cable IT really shines when it comes to keeping cable company’sbooks lean and clean.
• Automatic distribution of work orders
• Giving statuses to work orders (created, distributed, completed...)
• Configuration of the rules for setting statuses
• 'Disconnection lists' module
• Setting and Changing service statuses or adding new service (in relation to billing)
• Work orders printing
• Automatic generating of work orders based on custom requirements
• Automatic booking of expensed material on work order
• Reason Codes for tracking service issues
• Generating work orders for new subscribers (new construction), disconnection, reconnection, upgrade, downgrade etc.
• REPORTS: Work Order waiting list, Resolved orders, Outages reports, Soft disconnections, CPE Reports ...

BILLING

cable IT’s Billing system is developed to support all types, kinds andvariations of billings one can think of.

It has built in support for creating and managing all kinds of completely customizable campaigns that take in consideration time frames, current services offered and used, geographical locations of subscribers, subscribers interests and whatnot...

FEATURES:

• One click monthly billing and billing in unlimited number of time intervals in advance, are just some of many interesting features of Billing module, along with exporting options, such as exports to .xml, .pdf and prepress preparation
• Important part of Billing module to mention also, is Securing claim reimbursements (SCR):
  This part of cable IT’s Billing module is an interface towards the institution which does claim reimbursements. It provides a secure and timely flow of crucial, required data between cable company and said institution.
• Creating custom campaigns: Defining rules, time intervals, prices, geographical areas ...
• Setting billing statuses Fully customizable “Time lined Variable Billing Rates”
  For example: { For first 30 days subscriber is billed with 90% discount, then for the next 60 days he gets billed with 50% discount, then for the next 90 days – gets 25% discount and after that period he starts getting regular bills without discount }
• Generating bills for subscriptions and expenses (Group or Single)
• Special price rules defined by billing status of subscriber
• Mass billing (Automatically creates bills for all customers for every month)
• Ability to export incomes in ERP software made by different other software companies, like, for example – Scala
• Transferring payments from one account to another
• Creating subscriber lists, that pay by permanent payment orders
• Financial Report parsing
• Parsing subscriber lists, that pay by permanent payment orders [Automatic booking on subscriber’s account, Automatic defining of the bill for which the payment is made]
• Securing claim reimbursements (SCR)
• Ability to customize reports
• Break down of new subscribers into subscribers from remarketing, new construction or due to customer request (Reason Codes)

web IT d.o.o.
Address: Pavla Pejacevica 25, 31000 OSIJEK
Phone: +385 (0)31 36 82 12
Fax: +385 (0)31 36 82 13
e-mail: webit@webit.hr
web www.webit.hr