CRM module is very versatile and customizable part of cable IT system.

It is important to say that the vast majority of different request creations are accompanied by software wizards that greatly simplify and quicken the creation process. 

Telemarketing part of CRM is another vital part that enables cable company employees to efficiently enter and keep track of crucial customer related data, gathered through telemarketing activities.

Calls handling is done in a very time saving and customer friendly manner, by utilizing predefined call scripts. These are made, based on great experience, gathered throughout many years in everyday customer relations.

It also offers large number of customizable reports, ranging from sales reports that are available on daily, weekly, monthly etc. basis, to all kinds of customer support and management reports.